Marketing and Planning Lessons from the Most Innovative Companies

Are you struggling with where you can create a first mover market advantage in 2012? Before you choose, consider reading Booz & Co.’s newest “Global Innovation 1000″ report. It debunks the myth that there is a direct correlation between R&D spending and higher levels of innovation. These findings will help you determine where to invest your resources and grow.

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Re-Imagining What A Law Firm Can Be: Scrapping Billable Hours For A More Client-Friendly B2B Service

Don’t walk into Clearspire‘s D.C. headquarters and expect to be impressed. Spartan furnishings and a simple glass sign adorn the waiting room. You may not believe you are in the right place–the offices lack the posh trappings of an emerging law practice competing against the top 200 firms.

Yet they represent the [...]

Customer-Centric Strategies to Escape the Commodity Trap

One of my close friends provides image consulting and communications training to corporations and professionals in career transition. She is regularly bombarded with calls from low level gatekeepers in Human Resources, Finance, Training, and other non-revenue producing functional areas.The gatekeepers’ job is to turn your company into a commodity. They are [...]

Eight Reasons Why Customer Driven Cultures will Stall Your Growth

When your biggest customer calls with an emergency request, do you dial 911? Chances are you are setting off unintended fire alarms – and causing your profits to lose altitude.

I met Shane, a dubiously anointed “star salesperson,” on a client assignment in San Diego. He piloted the biggest customers. When I worked [...]

Meditating on Growth Challenges

As I sat across the City Club table from Mike (whose name was changed to protect his identity), I realized the economic recovery was not yet in full swing. And the stress and strain of just making a living is affecting experts at all levels.

Mike, a 20-year veteran of organizational development and nationally-known executive coach, shared [...]