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When you can attribute a 20% revenue gain to a customer centric culture or program, you get noticed. And that’s exactly what happened to several Voice of the Customer thought leaders during the annual Allegiance Engage Summit 2011 in Deer Valley, Utah. Jim Bampos, VP of Customer Quality at EMC Corporation, was one of [...] Ask any decorated leader — military or business — what keeps them focused and energized. They will echo what retired U.S. General Joseph Hoar shared with me a decade ago: a daily commitment to quietly reflect and re-evaluate our course. As world citizens discuss and debate the proper way to respond to [...] In my previous post, I shared the most common obstacles to implementing your business development and growth plans. Now that you have identified these saboteurs, and you have chosen to rally your most trusted advisors to keep you on track, how will you use their time wisely? The EnergizeGrowth® Plan Review Process will help. I have led [...] As you approach the end of the first quarter of 2011, your growth plan and marketing activities are well underway. How will you keep them fresh and relevant? Launching and implementing your growth plan entails risks. Plans often expose underlying conflicts within the organization. It may disrupt the status quo, the ways decisions are made, and strain [...] Our last two posts, The Secret Life of Customer Advisory Boards, Part 1 and The Secret Life of Customer Advisory Boards, Part 2, showcased the definition and design of customer advisory boards. Let’s say you succeeded in these first two steps in your CAB strategy: Design and Recruitment. How can you keep the CAB vibrant for [...] |
  
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