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	<title>Unbound Ideas &#187; double standard</title>
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		<title>Recalibrating the Double Standard</title>
		<link>http://unboundideas.com/2010/recalibrating-the-double-standard/</link>
		<comments>http://unboundideas.com/2010/recalibrating-the-double-standard/#comments</comments>
		<pubDate>Thu, 14 Jan 2010 11:27:07 +0000</pubDate>
		<dc:creator>Tony Smith</dc:creator>
				<category><![CDATA[leadership]]></category>
		<category><![CDATA[double standard]]></category>
		<category><![CDATA[taboos]]></category>
		<category><![CDATA[Tony Smith]]></category>

		<guid isPermaLink="false">http://unboundideas.com/?p=2068</guid>
		<description><![CDATA[<p>In our egalitarian society, few of us like to acknowledge that double standards exist. As a hot button issue, the idea brings up strong and immediate impressions of social injustice and special treatment. Tax breaks for the rich. Military deferments for the well-connected. Legacy appointments to elite colleges for the children of the wealthy. Affirmative action [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-2069" src="http://unboundideas.com/coach/wp-content/uploads/2009/10/just-for-keith14.jpg" alt="just for keith" width="100" height="125" />In our egalitarian society, few of us like to acknowledge that double standards exist. As a hot button issue, the idea brings up strong and immediate impressions of social injustice and special treatment. Tax breaks for the rich. Military deferments for the well-connected. Legacy appointments to elite colleges for the children of the wealthy. Affirmative action or racial profiling for minorities. We&#8217;d prefer to believe that the existence of various forms of the double standard are either anomalies of privilege or temporary bandages for righting old wrongs.</p>
<p><span id="more-2068"></span></p>
<p>And yet, there are many complex aspects to any argument that some people should or should not get more than others. In addition to living in an egalitarian society, we live in a capitalist one. We believe that people should be rewarded differently, depending on the market value of the work they do, the services they provide or the assets they possess. By default, this means that some people will have more, get more, and be able to do more, than others.</p>
<p>We also believe in the American Dream, the idea that we have an inalienable right to build a prosperous life for ourselves, and pass on that prosperity and security to our children. Under such a system, is it possible or even rational to imagine each generation beginning its own journey from the same starting point?</p>
<p>As a society, we believe that some people are more talented than others and we applaud those capabilities and accomplishments. In our obsession with fame and uniqueness, we shine a bright light on such people, on and off the job, and treat them like modern day royalty. Whose fault is it that teachers and nurses don&#8217;t get celebrated and rewarded like pop stars and second basemen? It&#8217;s our fault. We don&#8217;t value those capabilities or services as much as we say that we should.</p>
<p>To an objective observer, the answer is clear. We make the decision to differentiate via the double standard every day. Should we be concerned at how large or shocking the gap between the elite few and the many becomes? It doesn&#8217;t make any rational sense, and yet the taboo remains. Is our reaction to the double standard an outmoded concern that should wither and disappear? Or is it a healthy way to keep in check the avarice and elitism inherent in our social system? Taboos can be rooted in superstition. They can also be functional, providing a necessary barrier to bad habits.</p>
<p>Is there any reason to believe that the taboo of the double standard has anegative or positive impact on our business leaders? On the one hand, we need to compensate and support our business leaders adequately because their talent is so rare and their value is so critical. On the other hand, human beings can be extremely sensitive to feelings of justice, fairness and equity. Peter Drucker, and other theorists, warned that in a healthy organization executive pay should not exceed that of average worker by more than four times. Yet, upward mobility is so much more available to all people these days. Perhaps the double standard provides a healthy incentive for entrepreneurial energy?</p>
<p>When it comes to special treatment in an organization, should it bother us that some people receive exceptions to the general rule? The treatment can be justified in terms of relative contributions. But what are the costs? Does the erosion of consistency carry with it a more significant burden than we may realize? Credibility is an important currency for leaders. One of our most powerful definitions of credibility can be summed up in the following way: A leader does what he says he will do. In other words, he walks the talk. If a leader proclaims that we must all tighten our belts to survive a rough period, and then continues to receive lavish treatment; or if a leader freezes bonuses but garners them himself; or if a leader transgresses on a core value that he has declared sacrosanct; isn&#8217;t his credibility greatly diminished in the eyes of his followers? On a personal level, a danger exists that special treatment can blind or protect a CEO from unwelcome but ultimately helpful data. Many times, I have been called in by a CEO to conduct extensive evaluations of that CEO&#8217;s top people, but been told by the CEO that he doesn&#8217;t need that kind of assessment himself. Is the CEO the best judge of that fact? Who is going to contradict him in an environment in which the double standard is the norm?</p>
<p>The debate remains open, the answers are murky and situational. The question for future leaders should be: Are you comfortable with the costs and benefits of operating under a double standard? The question for companies should be: Is your organization healthier without the double standard, or is it being put at a competitive disadvantage because of that aversion?</p>
<p><a href="http://taboosofleadership.com/anthony_smith.htm"><strong>Anthony Smith</strong></a> is Co-Founder and a Managing Director of L<a href="http://www.lri.com/"><strong>eadership Research Institute</strong></a> and author of <a href="http://www.espnthecompany.com/"><strong>ESPN: The Company</strong></a> (Jossey-Bass, September 2009). He is also the author  <a href="http://www.taboosofleadership.com/"><strong>The Taboos of Leadership: 10 Secrets No One Will Tell You about Leaders and What They Really Think</strong></a> (Jossey-Bass, May 2007). This article originally appeared in different form in his book, The Taboos of Leadership.</p>
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		<title>From the CEO&#8217;s Point of View</title>
		<link>http://unboundideas.com/2010/from-the-ceos-point-of-view/</link>
		<comments>http://unboundideas.com/2010/from-the-ceos-point-of-view/#comments</comments>
		<pubDate>Thu, 07 Jan 2010 12:15:42 +0000</pubDate>
		<dc:creator>Tony Smith</dc:creator>
				<category><![CDATA[leadership]]></category>
		<category><![CDATA[double standard]]></category>
		<category><![CDATA[taboos]]></category>
		<category><![CDATA[Tony Smith]]></category>

		<guid isPermaLink="false">http://unboundideas.com/?p=2065</guid>
		<description><![CDATA[<p>Why are executives surprised by negative reactions to their own double standards? Because the double standard is very standard to them.</p>
<p>CEO&#8217;s are treated differently in many different ways. Unlike ordinary mortals, they do not wait in lines or worry about petty rules that must be strictly adhered to by ordinary employees. When budgets are tight, don&#8217;t [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-2066" src="http://unboundideas.com/coach/wp-content/uploads/2009/10/just-for-keith13.jpg" alt="just for keith" width="100" height="125" />Why are executives surprised by negative reactions to their own double standards? Because the double standard is very standard to them.</p>
<p>CEO&#8217;s are treated differently in many different ways. Unlike ordinary mortals, they do not wait in lines or worry about petty rules that must be strictly adhered to by ordinary employees. When budgets are tight, don&#8217;t expect the CEO to fly coach even though everyone else must. In a non-smoking office, don&#8217;t be surprised to see the CEO enjoying a cigarette during a meeting.</p>
<p><span id="more-2065"></span></p>
<p>The people who run large companies today make millions of dollars and receive special treatment, but so do others in our society. Julia Roberts, the film actress, has said publicly that she thinks it&#8217;s ludicrous that she gets paid twenty million dollars to star in a new Hollywood picture. But, she has also noted that the movies in which she is the star gross hundreds of millions of dollars, employ thousands of workers, and generate revenue for very large, powerful companies. Why shouldn&#8217;t she be a primary benefactor of that wealth generation? In addition, she is also beset by the never-ceasing glare of media attention, and has virtually no private life within the public realm. Is it any wonder that she expects door-to-door limousine service, a personal trainer to meet her at her hotel every morning, and friends, hangers-on and employees to take care of her smallest needs. For every Julia Roberts that succeeds, there are thousands of actresses whose efforts fall short. It&#8217;s an equation which should mean something in determining value. Indeed, we reward our star professional athletes in much the same way, rarely if ever decrying their special treatment. Think of Tiger Woods, who makes eighty million dollars a year in endorsements, whether he picks up a golf club or not. We don&#8217;t think that he should give back those big bonuses or stop riding in those private jets just because he doesn&#8217;t win back-to-back majors one season. We think it&#8217;s perfectly reasonable given the extent of everything he has accomplished in his career thus far.</p>
<p>Still, this non-judgmental attitude does not seem to apply to business leaders, perhaps because we view them less as stars than as employees. Or maybe it is because we expect more from them in terms of leadership. However, in a very real sense, those CEOs and top executives are much like Julia Roberts or Tiger Woods. As talented experts in a specialized field, they create value which far exceeds the salaries they earn.</p>
<p>The truth is that CEO&#8217;s feel perfectly justified in receiving salaries, bonuses and special favors that seem outrageous to the rest of us. From their perspective, they are increasing shareholder value, running a complex operation, putting future generations in better position to thrive, making many people around them rich, launching great products, and having a profound impact on the world. Few executives would ever go on the record and say so, but in private, most would dismiss any questions about their extravagant treatment. The justifications they provide might fall into one of three categories:</p>
<p><strong>The public doesn&#8217;t have all the information.</strong></p>
<p>The public sees some raw numbers, including the CEO&#8217;s salary and the company&#8217;s stock performance, but has no idea about the company&#8217;s real value, nor how much the CEO has contributed to that value historically or what the CEO has done to prepare for a successful future long after his departure. The public also has no idea how hard the CEO has worked to achieve his expertise or experience in the first place, nor what personal and career sacrifices he has made along the way. Finally, the public doesn&#8217;t understand the extent to which the CEO is on call and in service of the organization ALL THE TIME. If perks and benefits extend into the CEO&#8217;s private life, chances are that CEO has no private life. The country club membership, the second home, the Lear Jet, the laundry and catering expenses, all are provided to the CEO because they are connected to his service of the company. Nothing is personal ¾ it&#8217;s all business. A CEO&#8217;s job is not like that of an employee at any other level. It has no physical, emotional, or mental boundaries.</p>
<p><strong>It&#8217;s a free market.</strong></p>
<p>The amount a CEO receives salary is not pulled out of thin air. Rather, it is a rational number tied to the CEO&#8217;s perceived value and based on what the market will bear. No one criticizes Tiger Woods for getting forty million dollars to wear Nike&#8217;s swoosh, and five million dollars to appear in American Express ads. We assume that those organizations are making a rational decision, based on their perception of Tiger Wood&#8217;s value to their brand, and paying him accordingly, beating out competitors in the process. No one questions whether Hollywood studios are throwing their money away when they sign Julia Roberts to open their next blockbuster picture. In the same way, publicly held companies are not going to reward a CEO beyond his market value. A CEO&#8217;s salary is not a sign of boundless gluttony; it is a barometer of market conditions.</p>
<p><strong>Keeping score ¾ the drive to win.</strong></p>
<p>CEO&#8217;s themselves may be guilty of using perks, benefits and bonuses in another way. They are very competitive people by nature; they know what their colleagues in other organizations are getting; and they like to keep score. Salary and bonuses is one form of score keeping. Flipping to the newspaper article about executive compensation, a CEO is just as likely to look at the numbers as the rest of us, but he is probably comparing his own salary with a colleague&#8217;s. If the numbers are out of whack, the CEO is bound to feel competitive juices flowing. It may seem strange or petty to those who do not feel such urges, but it is part of the excitement of the game and critical to the drive to win. Consider the ongoing naval arms race among high tech CEO&#8217;s. Fifteen years ago Larry Ellison, CEO of Oracle, bought a yacht for twelve million dollars. Jim Clarke, founder of Silicon Graphics, wanted a bigger boat that was going to cost him thirty million, so he hurried the Netscape IPO and inadvertently began the high tech bubble. Larry Ellison countered again with an eighty million dollar yacht. Paul Allen, co-founder of Microsoft, not to be outdone, bought his yacht for one hundred million. Meanwhile, Jim Clark  is at it once more building a schooner that&#8217;s estimated to cost one hundred million, too. If you think that these gentlemen don&#8217;t know the exact size, cost, and other details of their boats, you don&#8217;t know how a CEO&#8217;s mind works.</p>
<p><a href="http://taboosofleadership.com/anthony_smith.htm"><strong>Anthony Smith</strong></a> is Co-Founder and a Managing Director of L<a href="http://www.lri.com/"><strong>eadership Research Institute</strong></a> and author of <a href="http://www.espnthecompany.com/"><strong>ESPN: The Company</strong></a> (Jossey-Bass, September 2009). He is also the author  <a href="http://www.taboosofleadership.com/"><strong>The Taboos of Leadership: 10 Secrets No One Will Tell You about Leaders and What They Really Think</strong></a> (Jossey-Bass, May 2007). This article originally appeared in different form in his book, The Taboos of Leadership.</p>
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		<title>The Trappings of Power</title>
		<link>http://unboundideas.com/2009/the-trappings-of-power/</link>
		<comments>http://unboundideas.com/2009/the-trappings-of-power/#comments</comments>
		<pubDate>Thu, 31 Dec 2009 12:13:10 +0000</pubDate>
		<dc:creator>Tony Smith</dc:creator>
				<category><![CDATA[leadership]]></category>
		<category><![CDATA[double standard]]></category>
		<category><![CDATA[taboos]]></category>
		<category><![CDATA[Tony Smith]]></category>

		<guid isPermaLink="false">http://unboundideas.com/?p=2062</guid>
		<description><![CDATA[<p>CEO pay is the most egregious example of any perceived double standards in today&#8217;s business world. The sheer numbers boggle the mind. Ten million dollars in salary, twenty million in bonuses, a hundred million or so in stock options… How can one person in an organization be worth that much money? Why would they even want [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-2063" src="http://unboundideas.com/coach/wp-content/uploads/2009/10/just-for-keith12.jpg" alt="just for keith" width="100" height="125" />CEO pay is the most egregious example of any perceived double standards in today&#8217;s business world. The sheer numbers boggle the mind. Ten million dollars in salary, twenty million in bonuses, a hundred million or so in stock options… How can one person in an organization be worth that much money? Why would they even want that much? What could they possibly spend it on? When you throw in the perks and payoffs that go with the dollars, the sense of disproportion becomes surreal. Not just the money but also a private Lear jet, a five million dollar pied a terre, a dozen country club memberships, a two hundred acre summer home by the sea, laundry service, music lessons and pet grooming! Even more damaging, the information about such trappings of power seems to be released when the executive is under pressure over poor company performance. This confirms a general impression that Nero has been fiddling while Rome burns.</p>
<p><span id="more-2062"></span></p>
<p>We are shocked and titillated with each new revelation. Several very public CEOs could be described as poster children for over-doing it. Take Dick Grasso, head of the New York Stock Exchange. On the one hand, Grasso was a true success story in the American mode. He started at the NYSE at an entry level position, working in the proverbial mail room, and climbed the ranks over the next thirty years until he reached the top position. From that leadership post, he oversaw the NYSE&#8217;s evolution through a period of tremendous technological change; he maintained public confidence in the capitalist shareholder system despite a wave of corporate accounting scandals and a sense of entrenched favoritism in the financial companies that create stock offerings; and he helped the organization literally survive the devastating terrorist attacks on the World Trade Center.</p>
<p>For all of these accomplishments and more, he was rewarded handsomely. When the extent of those rewards were revealed, he fell with a mighty thud.</p>
<p>The double standard taboo which got exposed in Grasso&#8217;s case was all the more electrifying because the NYSE is a non-profit organization. Although no one could ever imagine the beating heart of Wall Street functioning or even thinking like a non-profit in any ordinary sense, nevertheless, that word &#8220;non-profit&#8221; was repeated over and over in news reports discussing the &#8220;scandal.&#8221; It was as though Grasso, as leader of some charity like the United Way, had cooked the books and robbed donors blind at the expense of malnourished children in the third world!</p>
<p>The truth was somewhat different. Grasso&#8217;s compensation package was awarded to him by his board of directors. Yes, most of those board members had been appointed because of their support for and friendship with Grasso; but they also had impeccable credentials as leaders of the very institutions that Grasso was being paid to serve. To suggest that Grasso was caught with his hand in the cookie jar is a complete mischaracterization of what happened. Indeed, Grasso was operating completely within the boundaries of the rules by which he had played his entire life. But publicly, Grassohad broken a taboo.</p>
<p>Jack Welch, former CEO of GE, encountered a different aspect of the double standard taboo. Many would argue that Welch was the greatest CEO of the twentieth century. While he was overseeing GE&#8217;s phenomenal growth, no one complained about his compensation, nor called any aspect of it into question. During his messy divorce, however, details of his retirement package became public knowledge. In addition to a great deal more money than had been known about, Mr. Welch was also the beneficiary of a multi-million dollar Manhattan apartment and use of the corporate jet, among other surprises. Most shocking of all, Welch an extremely wealthy man, had his dry cleaning services covered, too.</p>
<p>To those already frothing about the excesses of double standards, this information was proof that even Saint Jack was corrupt. Why in Thomas Edison&#8217;s name should GE shareholders pay for Jack Welch&#8217;s dry cleaning when he no longer ran the company? In fact, Welch&#8217;s benefits were not out of line with what other CEO&#8217;s have typically received. More significant still, few of those other CEO&#8217;s have ever come close to producing the value that Welch created for shareholders. Indeed, the benefits of his leadership extended beyond GE, raising the bar for executive performance at companies everywhere. And yet, there was something about the idea of Jack Welch getting his dry cleaning expenses reimbursed which made people upset. Welch, unwittingly, had broken a taboo, and his luster was a touch less shiny as a result.</p>
<p><a href="http://taboosofleadership.com/anthony_smith.htm"><strong>Anthony Smith</strong></a> is Co-Founder and a Managing Director of L<a href="http://www.lri.com/"><strong>eadership Research Institute</strong></a> and author of <a href="http://www.espnthecompany.com/"><strong>ESPN: The Company</strong></a> (Jossey-Bass, September 2009). He is also the author  <a href="http://www.taboosofleadership.com/"><strong>The Taboos of Leadership: 10 Secrets No One Will Tell You about Leaders and What They Really Think</strong></a> (Jossey-Bass, May 2007). This article originally appeared in different form in his book, The Taboos of Leadership.</p>
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		<title>Smoke &#8216;Em If You Got &#8216;Em</title>
		<link>http://unboundideas.com/2009/smoke-em-if-you-got-em/</link>
		<comments>http://unboundideas.com/2009/smoke-em-if-you-got-em/#comments</comments>
		<pubDate>Thu, 24 Dec 2009 11:56:06 +0000</pubDate>
		<dc:creator>Tony Smith</dc:creator>
				<category><![CDATA[leadership]]></category>
		<category><![CDATA[double standard]]></category>
		<category><![CDATA[taboos]]></category>
		<category><![CDATA[Tony Smith]]></category>

		<guid isPermaLink="false">http://unboundideas.com/?p=2057</guid>
		<description><![CDATA[<p>Harvey Golub, former CEO of American Express, used to smoke in his office. Golub was a great CEO, a powerful personality, a very effective leader, highly appreciated by his employees, shareholders and competitors. So what made Golub&#8217;s smoking habits problematic? Well, American Express is a smoke-free building. Was Golub aware of how negatively this abuse of [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-2058" src="http://unboundideas.com/coach/wp-content/uploads/2009/10/just-for-keith10.jpg" alt="just for keith" width="100" height="125" />Harvey Golub, former CEO of American Express, used to smoke in his office. Golub was a great CEO, a powerful personality, a very effective leader, highly appreciated by his employees, shareholders and competitors. So what made Golub&#8217;s smoking habits problematic? Well, American Express is a smoke-free building. Was Golub aware of how negatively this abuse of privilege could have been perceived by others? In fact, he couldn&#8217;t have cared less. He was a disproportionately  important figure in the organization who happened to have a nicotine addiction. If feeding that addiction meant keeping his organization running well at the expense of some politically correct notion about double standards, then Golub was okay with that. In contrast, I recently heard a story about the executives of Wal-Mart. The company itself is notoriously frugal and concerned about the impact of costs on the bottom line. Despite their busy travel schedules, the executives that lead the largest corporation in the world, stay at cheap hotels when traveling. To do otherwise would be to risk violating a value and creating the impression of a double standard.</p>
<p><span id="more-2057"></span></p>
<p>Is there any issue more toxic in today&#8217;s organizations than the notion of the double standard? It manifests itself most blatantly in terms of CEO pay, extravagant perks, and the kind of favoritism in which one set of standards is applied to top executives and another set to rank-and-file employees. When the economy is good, we tend to overlook such differentiation, comforted perhaps by the idea that a rising tide raises all boats. When the cycle turns, however, the resentment of unfair treatment brings a scrutiny of the double standard akin to a modern day witch hunt.</p>
<p>The taboo is simple: leaders should avoid any impression that they are the beneficiaries of special treatment. Our politicians are the most public demonstrators of this sensibility. Consider the 2004 presidential election between John Kerry and George Bush.  Both men came from privileged backgrounds, one merely very well-to-do, the other extremely wealthy. Both attended elite schools at every level of education, and received special treatment throughout their public and private careers by those who saw their tremendous potential. And yet, both also attempted to outdo one another in conveying an impression of being ordinary folk in touch with ordinary Americans. John Kerry&#8217;s political commercials focused on his humble beginnings and service to the American people, overlooking his marriage to a woman in command of a one billion dollar fortune. George Bush&#8217;s persona is a masterful display of common touch, and his speaking style demonstrates a bemused anti-elitism which many voters found comforting and refreshing.</p>
<p>Notice, too, that our business leaders, when writing their biographies or answering questions in interviews, tend to emphasize humble origins and everyday passions over anything which might strike people as being refined, privileged or rarefied. We prefer to think of our elite business people as the son of a mill worker or the child of the public school system, blessed by the fortunes of this great country. We prefer not to hear about the young man so obsessed with personal ambition that he worked hard enough to make it into an Ivy League school and gained access to elite connections which gave him a necessary foothold for later accomplishments.</p>
<p>The message leaders would like to convey through this reticence is that they are not recipients of special treatment and are, in fact, no different than the rest of us. At some level, they sense that the public&#8217;s attitude to the double standard is deeply negative. And yet, as with all taboos, there is a complicated set of emotions involved. As much as it likes to deplore double standards, the public is also fascinated by them. Consider our obsession with Hollywood stars and other members of the modern royalty. Not surprisingly, leaders also feel one way about double standards in private and another way on the record. In the gap between those two extremes, exists the electric nerve of the taboo.</p>
<p><a href="http://taboosofleadership.com/anthony_smith.htm"><strong>Anthony Smith</strong></a> is Co-Founder and a Managing Director of L<a href="http://www.lri.com/"><strong>eadership Research Institute</strong></a> and author of <a href="http://www.espnthecompany.com/"><strong>ESPN: The Company</strong></a> (Jossey-Bass, September 2009). He is also the author  <a href="http://www.taboosofleadership.com/"><strong>The Taboos of Leadership: 10 Secrets No One Will Tell You about Leaders and What They Really Think</strong></a> (Jossey-Bass, May 2007). This article originally appeared in different form in his book, The Taboos of Leadership.</p>
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