Middle managers have a tough job and they are the engines that fuel stretegic implementation. Great middle managers engage their employees and create an environment where people are focused, results oriented, and interested in helping the business thrive. Middle managers are a key lever (maybe THE key lever) that a senior team can pull to ensure their intentions come to fruition. So you would think that organizations would know to invest in the care, feeding, and development of their middle managers. I find that the opposite is more often true.
Many of the organizations I worked with using improvement processes and philosophies like Lean. They make HUGE investments in money, time, and other resources to do Lean well. When I ask why they are willing to make this investment, most of my clients talk about how Lean has helped them manage their business, do things more effectively, and involve everyone in quality improvements.
Hmmm…somthing seems amiss here.
